Return and Refund Policy
Effective Date: 18 June 2025
1. General Policy
At LACI Singapore, we take pride in offering luxury clothing for women, crafted with care and attention to detail. If for any reason you are not completely satisfied with your purchase, we are here to assist you.
2. Eligibility for Returns
- Returns must be initiated within 14 days of receiving your order.
- Items must be unused, unwashed, and in original condition with tags attached.
- Items must be free from any odors, fragrances, or signs of wear.
- Sale items, customized orders, intimate apparel, and gift cards are non-returnable and non-refundable.
- Proof of purchase (order confirmation or receipt) is required for all returns.
3. Return Process
To initiate a return, please contact our customer service at enquiry@lacisg.com with your order number and reason for return. We will provide further instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
5. Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
- We recommend using trackable shipping services for all returns.
6. Condition for Acceptance
We reserve the right to refuse returns if items do not meet the above conditions, including any presence of stains, damage, or odors.